Q: I cannot install Samsung AutoBackup.
A: Please verify that your computer meets the minimum system requirements. See Document ID: 221495 for instructions.

Q: What do the backup file status icons in the backup file information list mean? 
A: The meanings of the backup file status icons are as follows:

	The backup file exists, but the source file does not.
	The backup file is the same as the source file.
	The backup file is different from the source file.
	The backup folder is the same as the source folder.
	The backup folder exists, but the source folder does not.
	The file has been backed up using compression/password, and the source file does not exist.
	The file has been backed up using compression/password, and it is the same as the source file.
	The file has been backed up using compression/password, and it is different from the source file.
	The file has been backed up with backup history, and the source file does not exist.
	The file has been backed up with backup history, and it is the same as the source file.
	The file has been backed up with backup history, and it is different from the source file.
	The file has been compressed and backed up with backup history, and the source file does not exist.
	The file has been compressed and backed up with backup history, and it is the same as the source file.
	The file has been compressed and backed up with backup history, and it is different from the source file.

Q: How do I perform a manual backup?
A: Select the backup source and click the Backup button on the icon bar.
If you are in real-time mode (Auto Run), select Setup, then Real-Time Backup from the menu and deselect Auto Run.

Q: When I open a backed up file on the backup device, a message is displayed saying the file format is incorrect, or a jumbled file is displayed.
A: The Compress files option has been checked in the Backup Settings. The files were backed up using compression. Therefore, the files on the backup device have been compressed/password-protected. Accordingly, when you open the compressed/password-protected file, a message appears saying that the file has an error or the file format is incorrect. To open a compressed/password-protected file, first you need to restore the file using Samsung AutoBackup.

Q: Can I specify more than one destination as a backup device and backup the data to these destinations at the same time?
A: Samsung AutoBackup does not support simultaneous backup to multiple backup devices.

Q: I selected the Compress files during backup option and performed a backup. However, only selected files are compressed instead of all files.
A: Check if some files in the backup source were already backed up. Only files backed up after setting the Compress option are compressed. Therefore, the backup data may contain both compressed files as well as uncompressed files.

Q: How can I change the backup device?
A: Select Change backup device from the Backup device submenu of the Setup menu, then specify the new backup device.

Q: I formatted the computer and reinstalled Windows. How can I restore backed up data stored on another device?
A: First, you need to reinstall Samsung AutoBackup on the new Windows installation. Then, run Samsung AutoBackup and select the device that contains the backed up data as the backup device. By doing so, you should be able to use the backup data as before.

Q: Can I connect the Samsung external hard drive containing the backup data to other computers and restore the data? What should I do?
A: Connect the Samsung external hard drive to the computer and install Samsung AutoBackup. Then run Samsung AutoBackup and select the backup folder of the Samsung external hard drive as the backup destination. In this way you should be able to use and restore the backup data.

Q: How do I set a scheduled backup?
A: There are two different ways to perform scheduled backups. Select Backup Schedule in the Settings Information window in the lower part of the Samsung AutoBackup window and add a new backup schedule. You can also add your backup schedule in the Set Schedule window of the Set task options menu.

Q: How do I check the results of a backup, restore, or delete operation?
A: After the backup, restore, or delete operation completes, you can check its results in the task log under Settings Information in the lower part of the Samsung AutoBackup window.

Q: I selected the C: drive as the backup source. But the backup has failed and the backup log indicates that the program has failed to back up several files.
A: System files in the Windows operating system cannot be accessed for backup. Therefore, these files are not backed up.

Q: I installed and backed up an application. After deleting the application due to a problem, I restored the application from the backup file, but I cannot run the application for some reason. What is the problem?
A: Every application has a specific environment for it to be executed in. Samsung AutoBackup is a program that backs up data files, not program files.
Accordingly, though the files of the application were backed up, the environment for running the application was not backed up. This is why you cannot run the application.

Q: I plugged in the Samsung external drive but nothing happens.
A: Check the USB cable connection. If the Samsungexternal drive is connected correctly, youwill see the LED light on the Samsung drive light up. A ticking noise is an indication of insufficient power.If the drive is not being recognized, try plugging itinto a different USB port.

Q: I connected my Samsung external drive, and the computer seems to recognize it, but the drive will not show up under Windows Explorer.
A: A Samsung external drive is, by default, formatted to FAT32/NTFS and will work when you connect it to your Windows computer. However, if the partition has been erased or the file system has been changed to a one that is not recognized by Windows, the drive will  not appear under Windows Explorer. Try formatting the drive to FAT32 or NTFS. Remember that formatting will erase all data on the drive.

Q: What should I back up?
A: Generally, the only files that should be backed up are the data files you create using other software programs. You do not back up your software program files because, if your computer crashes, you
must reinstall your programs. The data you createcan then be restored from your backup.

Q: How often should I back up my data?
A: If you do not schedule a regular backup, a recommended manual backup  is when you create data that is critical for future use, personal data such as digital pictures, or any information that is difficult
or impossible to recreate.

Q: When I run Auto Backup on Windows Vista, I always see the “User Account Control” window. Do I have to accept the access of “User Account Control”, and is there a way not to open the “User Account Control” window?
A: Samsung Auto Backup directly and indirectly accesses the host disk drive, so you need to increase the authority level. If you do not accept the access of “User Account Control”, you may experience some limitations to the use of Auto Backup. To avoid opening the “User Account Control” window, on the Control Panel open the User Accounts window and select the user and then “Do not use User AccountControl”.