Please also see supplemental information at Document ID: 214107.
Q: What can I do if my GoFlex Home is not detected?
A: In the event that the GoFlex Home is not detected by the Memeo or Dashboard software, you can normally resolve the issue by following the troubleshooter found in Document ID: 215555 - GoFlex Home - not detected by Memeo or the Dashboard.
Q: What is seagateshare.com and how do I use it with my GoFlex Home?
A: Seagate Share is a Web-based application that lets you access GoFlex Home even when you are not on your home network. If you have an Internet connection and a computer, you can use Seagate Share to watch movies, listen to music, view photos, or work with other files stored on GoFlex Home from anywhere in the world. You can also share your files with friends and family. For more information, please view the Seagate share section of the user guide. You can find an online version of the user guide here.
Q: What is GoFlex Access?
A: GoFlex Access is a free mobile app that can be run from certain tablets and smart phones that allows you to quickly access the content stored on your GoFlex Home from mobile devices. For more information, please see Document ID: 219511 - GoFlex Access App FAQ.
Q: What kind of performance should I expect from the GoFlex Home?
A: Unfortunately, it is impossible to describe what real-world, sustained performance will be on any NAS product due to the large number of variables involved such as the grade of cabling and brand / level of hardware on the network. For a more detailed explanation, see Document ID: 218351 - GoFlex Home - Performance.
Q: What do the lights on my GoFlex Home mean?
A: The LED lights on the GoFlex Home are used to convey the system and drive status at a glance. For instance, the LEDs can tell you if the unit is starting up or ready to use or if the drive is connected properly. For a full list of LED functions, see Document ID: 215551 - GoFlex Home - LED functionality.
Q: What software comes free with my GoFlex Home and what requires an additional purchase?
A: The free software that comes with the GoFlex Home is the Seagate Dashboard software and the Memeo Instant backup software. The GoFlex Home also has trial versions of the Memeo Premium backup and Memeo Send, which are optional installations. For more information on these additional applications, see www.memeo.com
Q: What are the hardware specs on the GoFlex Home?
A: The GoFlex Home has a 1.2 GHz processor, Gigabit Ethernet port, and 256 MB of RAM.
Q: Is the GoFlex Home preformatted from the factory?
A: The GoFlex Home is shipped in NTFS, but due to the way Ethernet transfers data, it can be used over the network with both Macs and PCs.
Q: Can I expand the storage capacity of my GoFlex Home with an external drive?
A: Yes, you can use virtually any USB external drive with the GoFlex Home as additional storage as long as it is formatted as NTFS, FAT32 or HFS+.
When attaching external storage drives that are larger than 2.2TB, you must use MBR partitions for the drive to work with the GoFlex Home. Also, since 2.2TB is the maximum size for any MBR partition, you would need to create two or more partitions.
Q: Do I need to use the Dashboard software with my GoFlex Home?
A: No. You do not need the Seagate Dashboard software to use the GoFlex Home. The Seagate Dashboard software provides a user interface that allows you to establish a direct connection to the GoFlex Home on your operating system. The Dashboard software also provides an easy way to launch a backup and to add content to the GoFlex Home. All of these features are available without the use of the software.
For further information on using the GoFlex Home with the Dashboard software, please see Document ID: 215559 - GoFlex Home software install, setup, and removal process.
To use the GoFlex Home without the Dashboard software, please go to Document ID: 218551 - GoFlex Home - Installing Without Dashboard and Document ID: 217811 - How to manually map a network drive letter to a GoFlex Home.
Q: How can I use my GoFlex Home with Apple Time Machine?
A: To use your GoFlex Home with Apple Time Machine, you must meet some minimum requirements.
Your Mac must have MacOS 10.5 or higher.
We recommend that you update your GoFlex Home to Firmware to at least version 2.5.2 for MacOS 10.5 - 10.6 (at least version 2.5.3 for 10.7).
To read the full setup process, please see Document ID: 219531 - GoFlex Home Time Machine backup after software update 2.5.2.
Q: Where can I find release notes about GoFlex Home Firmware?
A: For GoFlex Home Firmware release notes, please see Document ID: 218371 - GoFlex Home - Firmware Release Notes.
Q: How do I use my GoFlex Home as an iTunes server?
A: Document ID: 218359 - GoFlex Home and iTunes provides a walkthrough for setting up an iTunes Library that all GoFlex Home users can access.
Q: How can I use my GoFlex Home to stream media to a digital media device or game console?
A: Setting up a Media stream to a Game console or other media device can be somewhat complicated depending on the other devices involved. For the GoFlex Home to be able to stream to a media device the media device must support one of these connection technologies:
UPnP-AV (Universal Plug-and-Play Audio and Video)
DLNA (Digital Living Network Alliance)
Windows Media Connect
For the walkthrough, please see Document ID: 215831 - Go Flex Home media streaming to Digital Media Device or Game Console (Xbox 360/PS3).
Q: How do I setup FTP access to the GoFlex Home?
A: Document ID: 215511 - How to change FTP access to the GoFlex Home will walk you through setting up FTP access to your GoFlex Home.