Seagate Recovery Do It Yourself (DIY) Software FAQ

What does your Do-It-Yourself Software do?
Seagate’s Do-It-Yourself software, also known as Seagate File Recovery for Windows / Mac, offers you the ability to recover system detected hard drives that have experienced data loss due to accidental deletion of files, formatting, or corrupt partition/volume information. You even have the opportunity to download a free trial version of the program and scan your drive to determine the potential to recover your lost data. File Recovery for Windows / Mac will not work on drives that are physically damaged or those that have serious data integrity issues. Please contact our in-lab data recovery service if your drive is suffering from serious recovery problems.

Will your Do-It-Yourself software work for my drive?
Seagate’s DIY software will scan detected drives and produce a list of files found by the scan for the you to inspect and possibly choose to recover. Your drive is considered ‘detected’ if it is visible in Windows Disk Management or Mac Disk Utility and is listed as Unknown, Unallocated, or RAW. Your drive may be detected by the DIY software and still fail the scan if there is a mechanical failure or the disk has multiple bad sectors preventing the software from reading the data. It is strongly recommended to download and use the free trial version of the software before purchasing the Product License Key.

Can anyone use the DIY software or do you have to be a computer expert?
Anyone may download and run the free trial version of Seagate’s Do-It-Yourself software. The program will scan any detected drive and provide a list of the files that are found. This utility is not intended for novice computer users. If you are concerned about your ability to interpret the results of a DIY scan, then it would be advisable to contact Seagate Recovery Services at 1-800-475-0143 to receive further information and find out if other alternatives are available.

Is your data recovery software free?
Seagate’s Do-It-Yourself Software is not freeware. Product registration costs $99.00 US. Once registered, the user has the option of re-using the program on other drives and storage media should you ever need to recover data again.

What do I do if my Product License Key does not work or I received the wrong one?
If your Product License Key does not work, you received one for the wrong version of the DIY software, or you have not received your key, please direct your inquiries to DIY support at the following link: .

Can I use my old Product License Key on the newer version of the DIY software?
The license keys are product specific. The newer version of the DIY software requires a new product license key. Note that product license keys for use with the older version of File Recovery for Windows / Mac are unavailable.

Do I need separate licenses for my Mac and my PC?
The product license keys are different for Mac and PC versions of the DIY software and are not interchangeable. If you own a Mac and a PC and wish to use the DIY software on both, a license key must be purchased for each platform.

Can I use the Do-It-Yourself Software on more than one of my computers?
The DIY software can be installed on more than one computer owned by the same individual using the same license. Using the software for purposes other than individual data recovery on your computer(s) is a violation of the licensing agreement.

Can I get a refund if I am not happy with the results of my scan?
Seagate’s Do-It-Yourself Software is designed to be a try-before-you-buy utility. You are under no obligation to purchase prior to the results being clearly provided to you. The software is designed to produce a list of files and folders it finds on your hard drive. There is no guarantee, implicit or otherwise, about the condition of the files found by the scan. A preview option, however, is available in the trial version of the DIY software so that you are able to see if the file(s) are useable. Please do not purchase a product license key before you make certain the software will meet your specific needs, as no refunds will be provided based on the recovery results.

Why is your software telling me I have too many read errors? What do I do now?
If you are receiving this message from the DIY software, then it means your hard drive has multiple bad sectors that are preventing the software from being able to scan your drive. It might also mean that the drive may have a mechanical failure. This feature was created to prevent possible damage to your data from trying to scan a drive which has more than minor issues. You should contact Seagate Recovery Services at 1-800-732-4283 for further assistance in recovering your data.

How long will the scan take on my drive?
The time it takes for the detailed scan to complete on your drive depends on the condition of the data on the drive, the physical condition of the drive itself, the speed of your computer, and whether or not you are using the computer for other things while the scan is running. Scans can take anywhere from one hour to twenty-four hours or more to complete. Please be patient. The recovery effort is complex, ; any disruptions could impact the success of obtain your precious data.

Do I have to re-scan my drive if I want to go back and look for more files?
It is unnecessary to scan your drive again. When your initial scan has completed, you may click on the ‘”More” button at the bottom of the screen and choose the “Save Scan” option. By doing so, you can re-open your scanned image and recover more files or search for a particular file without having to re-scan the drive.

Note: Once the drive in question has been re-formatted, the scan will no longer be valid because the data has been either erased or overwritten.

What does the Red X mean on the folders when I look at what was found?
A Red ”X” on a folder on a partition you are looking at does not mean the folder and its contents are unrecoverable. It indicates that the folder, files, and/or the partition it resided on have been deleted previously.

Why are different partitions in different colors? What does the Red/Green/Yellow text mean?
We have created an easy way to determine the status of your files. The different colors are to represent the various conditions of the files and folders found by the scan and the chance of proper recovery.

  • A green partition entry indicates that any files or folders on that partition may be successfully recovered.
  • A partition listed in yellow/orange text is one that has been deleted or has corrupt partition information. There is an excellent chance of recovering files from these folders or from the partition itself but the path will no longer be valid.
  • Red text on a recognized partition or list of found files indicates that there is no specified path, folder, and sometimes filename attached to the files listed.

Note: File names and file types may be incorrect and each individual file may need to be previewed if you are looking for a specific file in the list of found files. These files may or may not be complete.

Can I see the files from the scan before I buy the key to recover them?
You can click on the files you see to get a preview to make sure they are valid. Note that preview size is limited to small files. Movies or entire songs will not fully be played. If a codec must be used to open a proprietary file format, then the preview will not open the file properly. Photos and most documents, however, will be visible using the preview option.

Why do I have to put the files in a different place when I recover them?
There are two reasons why we recommend that you to save your recovered files in a location other than the drive being recovered from:

  1. If you are writing the files you are recovering to the same drive you are getting them from, you run the risk of writing over part of the files that you want to recover.
  2. If you are recovering files from a drive with our DIY software, then you most probably need to re-format the drive to repair partition information before it can properly accept new data. Putting your recovered files in a temporary location protects the data you are trying to recover.

Can I fix my drive so I can put my files back on it later?
In most cases where DIY is successful in scanning your drive, the data corruption is the only issue that you are dealing with and it is possible to make your drive functional again by re-formatting it. Once re-formatted, you should be able to transfer your original data back onto your drive without any issues. There is no absolute guarantee, however, that there may not have been underlying mechanical issues with your drive or that your data will not become corrupted again if the integrity of the disk itself is failing. Having multiple backups is a key, pro-active step that you can take to prevent data loss. Please make sure you have all important files and data in at least one other location besides your external drive.

Will you walk me through the entire process of using DIY over the telephone?
We do not offer walkthrough support for DIY software, however basic telephone support is available to the point of download/installation and beginning the scan of your drive. Representatives may offer basic usage instructions only and can not remain on the line while your scan runs, as this may take several hours. Answers to detailed questions can be found in the help file included in the software or directed to DIY email support at. .

Where is the help file located?
The help file for DIY software can be accessed by clicking on the help button in the lower right hand corner of the file Recovery for Windows / Mac screen.

Will the Do-It-Yourself software recover my program files and my operating system?
Seagate’s Do-It-Yourself software is not designed to recover operating systems or program files. Data is the only focus of the DIY software. Installation files such as a self-extracting .exe may be recovered but there is no guarantee.

Does your data recovery software work on other devices besides hard drives?
Seagate’s Do-It-Yourself Software should work with almost any hard disk drive, floppy disks, flash drives, CD/DVD disks, and most memory cards from digital cameras and cellular telephones.


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