GoFlex Home - GoFlex Access app FAQ

GoFlex Home - GoFlex Access app FAQ



Frequently asked questions regarding the GoFlex Access app for GoFlex Home.

Why is the Android GoFlex Access app not available in the Market?
The Android GoFlex Access app system requires Android OS 2.2 (or higher) and to have the Adobe Air app installed.
If the Android device is running Android OS 2.1 (or lower), the app will not show up when you search the Market.

Why is the iOS GoFlex Access app not available in the App Store?
The iOS GoFlex Access app system requirements call for the iOS device to be running iOS 4.3 (or higher).

  • For some iPad/iPhone/iPod Touch devices running an iOS lower than 4.3, the GoFlex Access app will not show up in a search of the App Store.
  • If you install the app to iTunes and then try to sync an iOS device that is not running iOS 4.3 (or higher), iTunes will give an error stating you must have the correct version.

Can I download content from the app onto my tablet?
No.

Can I upload content through the app to my GoFlex Home unit?
No. The GoFlex Access app allows streaming content from the GoFlex Home to iOS or Android mobile devices.

Video -
What movie and video file types are supported?

  • H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
  • H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
  • MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats

Can the GoFlex Access app transcode non-supported video files into supported file types so they will play?
No, the GoFlex Access app does not do any transcoding within the app. If you have .mkv, .avi, .wmv, .3gp, .vob, .m2ts or any other non-supported video file types and would like to stream those via the GoFlex Access app, those files need to be transcoded into one of the supported file types. There are many video transcoding software options available, some of which are free, that you can download to your computer and use to change your video files into supported file types.

What can I do if the video playback is stuttering?
  1. Try rebooting the phone or tablet. This will help free up memory and system resources.
  2. Stuttering video could be due to upload speed on the GoFlex Home or download speed on the phone or tablet.
    • Upload Speed - run speedtest.net or speakeasy.net from a computer that is connected to the same router (LAN) as the GoFlex Home to determine the upload speed. A low upload speed or high network traffic could be the cause of stuttering video.
    • Download Speed (3G, 4G or Wi-Fi) - low download speeds on your phone or tablet may also be the cause of stuttering video. If you're using 3G connection and the video is stuttering, try switching the connection to Wi-Fi and see if the same video continues to stutter.

Music -
What music file types are supported?
.MP3 files are supported.

Can I play music in the background while I use other apps?
Android GoFlex Access app - Yes
iOS GoFlex Access app - No
The GoFlex Access Android app can start streaming music and keep playing that music in the background if you open another app or start a picture slideshow.

Pictures -
Can I play a photo slideshow?
Yes. The GoFlex Access app has the option to view photos via a slideshow format. To start a slideshow, open up a photo and press the 'play' button in the top right corner. The slideshow picture rotation timer will rotate pictures every 5 seconds. There are no options to change the transition or timing. When the slideshow is not playing, you do have the ability to scroll through the pictures by swiping them left and right.

How do I play music while playing a photo slideshow?
To play music while viewing a slideshow, start playing the music first, then browse to the photos and start a slideshow.

iTunes -
Will my device play DRM content from iTunes?
Video in the iTunes store is protected M4V (encrypted) and can only be played on an authorized iOS devices (iPod, iPhone, iPad, AppleTV).  The device (iPad/iPhone/iPod touch) being used for playback will need to be authorized to the account that purchased the video and synced with iTunes since the purchase was made.

The iTunes store does offer DRM free music that can be played back on any device that can play AAC or MP3 files, the music files that do have DRM can only be played on the iOS device after the files being synced to the device and only through the iPod app.





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