GoFlex Satellite - Frequently Asked Questions
Frequently asked questions for the GoFlex Satellite, including information on compatibility with Windows and Mac operating systems, using its wi-fi capabilities, and battery usage.
Please also see supplemental information at Document ID: 214107.
What's the difference between GoFlex Satellite for iPad and GoFlex Satellite?
This is the same product. The iPad is a good fit for use with GoFlex Satellite, so these words are often found together.
What's the difference between GoFlex Satellite and GoFlex Net or GoFlex Home?
GoFlex Satellite works as a Wi-Fi media server for use on-the-go. It is also direct-attached USB storage for syncing media content from your computer or to backup your computer.
GoFlex Net and GoFlex Home are wired network storage devices for use in the home.
What other capacities are available?
Currently the GoFlex Satellite is only available as 500GB capacity.
Can I play files from my GoFlex Satellite to my Windows computer?
Yes, files can be played while the drive is connected with USB or when connected via Wi-Fi (if your computer has wireless capability). See Document ID: 219407 for details.
Can I play files from my GoFlex Satellite to my MacOS computer?
Yes, files can be played while the drive is connected with USB or when connected wirelessly (if your computer has wireless capability). See Document ID: 219415 for details.
Can I play files from my GoFlex Satellite to my Linux computer?
Linux is not supported by Seagate Support, however as long as your version of Linux has appropriate browser support, media player capability, and wireless connectivity, it should be able to connect and play files. When connecting via USB, the drive may go to sleep and cause errors if Linux doesn't wait for it to wake up. There is no tool available to disable the sleep feature under Linux.
Can I play files from my GoFlex Satellite to my iPad / iPhone / iPod Touch?
Yes, files can be played back via the Wi-Fi capability. Videos in the formats that are compatible with the iPad/iPhone/iPod Touch can be streamed using the Seagate Media app or the Safari browser. Unsupported video formats can be played back using a third-party media player that supports the format. Or you can convert the video to a playable format on the computer using third-party application before copying the files to the GoFlex Satellite. See Document ID: 219399 for details.
Can I play files from my GoFlex Satellite to my Android phone or tablet?
Yes, files can be played back via the Wi-Fi capability. Videos in the formats that are compatible with the Android device can be played back using the default browser (Webkit). Unsupported video formats can be played back using third-party media players. If all your videos just download rather than play, try installing a more robust media player app. Seagate is working on an Android app to be released this summer.
Can I copy files from my computer running Windows to my GoFlex Satellite?
Yes, by plugging the drive into your Windows system using the USB 3 adapter, then you can drag and drop files like you would any external drive. You can also use the Media Sync software to copy your media files to the GoFlex Satellite. The Media Sync software even has the ability to filter your content and copy only files compatible with your iPad. To download your free copy of the Media Sync software, see our Downloads section.
Can I copy files from my computer running MacOS to my GoFlex Satellite?
Yes, simply plug the drive into your Mac using the USB adapter/cable, then install the included software (the NTFS driver) from the drive to be able to write to the drive.
The drive will be read-only until the software is installed. Then you can drag and drop files like you would any external drive. You can also use the Media Sync software to copy your media files to the GoFlex Satellite. The Media Sync software even has the ability to filter your content and copy only files compatible with your iPad. To download your free copy of the Media Sync software, see our Downloads section.
Can I copy files from my iPad/iPhone/iPod Touch to my Satellite?
Not at this time. For now, files can only be downloaded from the GoFlex Satellite to your iPad using the Seagate Media app.
Can I copy files from my Android device to my GoFlex Satellite?
Not at this time. For now files can only be streamed from the GoFlex Satellite to your Android device.
Can I play files from my GoFlex Satellite to my GoFlex TV?
Yes, if you have a Wi-Fi adapter for the GoFlex TV, then using the Media server feature in the GoFlex TV you can play compatible files.
Can I use GoFlex Satellite without using the app?
Yes, you can use the GoFlex Satellite through your devices native browser (Safari for iPad/iPhone/iPod Touch or Webkit for Android devices).
Will GoFlex Satellite work with all of the GoFlex upgrade adapters, such as FireWire 800?
Yes. However, it will only trickle-charge via the USB 2.0 and USB 3.0 adapters; that is, the battery will not charge up.
What GoFlex Satellite apps are available? Where can I get them?
The Seagate Media app is currently available for the iPad/iPhone/iPod Touch via the Apple App Store.
Does GoFlex Satellite support AirPlay?
Not at this time. However, some third-party applications are capable of streaming files from the browser interface or DLNA connection and playing that via AirPlay.
Is GoFlex Satellite DLNA compliant?
It has some DLNA capability, but is not fully certified.
What are supported file formats for iPad/Android tablets?
See the iPad specifications on Apple's site.
See the Android video specifications on the Android developer site.
Charging and battery
Will GoFlex Satellite charge while its plugged in via USB to my computer? USB 2.0 or 3.0? Will it charge when plugged in via FireWire800?
It will charge while connected via USB 2.0 or USB 3.0, however it charges faster when connected to the wall charger.
It will not charge while connected via FireWire 800.
Can I replace the GoFlex Satellite battery?
No, the battery is designed to last the life of the product and is not designed to be replaced by the user.
How long will it take to charge GoFlex Satellite?
Estimated time to charge up a fully depleted GoFlex Satellite is about:
3 hours using the wall charger
9 hours using a computer's USB port
Will GoFlex Satellite continue to broadcast when I'm charging it?
Yes. If the GoFlex Satellite is powered ON, it will continue to be accessible via Wi-Fi. However, it must be charging via the power plug on the side of the GoFlex Satellite.
If the GoFlex Satellite is charging via USB adapter, the Wi-Fi signal will be turned off. Also, the GoFlex Satellite will charger faster if it's powered OFF.
Data storage, sync software, and use with computer
Can I use GoFlex Satellite as an external hard drive across both my Mac and PC?
Yes. Like other GoFlex products, the GoFlex Satellite comes with a driver that enables MacOS to read and write to the NTFS partition. Windows can read and write NTFS by default.
Do not reformat the drive HFS+ (MacOS extended) format. If you do, you will need to format it back to NTFS for the Wi-Fi features to work.
How much can I store on GoFlex Satellite?
The drive has a capacity of 500GB, and some of that capacity (about 500MB) is used by the included tutorials, documentation and software, but should leave plenty of room for data.
Do I need to store my content in predefined folders?
You do not need to use the default folders. The Video, Music and Photo views will find the files even if they are stored in other folders.
Can I use GoFlex Satellite without installing software on my PC or Mac?
For Windows, the software is optional and does not need to be installed.
For MacOS, you should install the software, since it will allow you to read and write to the drive and automatically disable the drive sleep feature, which could interfere with some Mac applications.
Does the sync software synchronize software from my drive to my computer? (Two way or one-way?)
The Media Sync software will copy files from the computer to the drive. It will not copy files from the drive to the computer.
Can I use special characters in the GoFlex Satellite network name (SSID)?
Special characters are not allowed in the network name (SSID).
How long should the password be?
The password must be 8 characters or longer, otherwise the screen will prompt you to enter a new password.
What do the LED colors mean?
Wi-Fi LED: Indicates the GoFlex Satellite device's wireless broadcasting state.
Green blink: GoFlex Satellite is starting up.
Green solid: GoFlex Satellite is ready for Wi-Fi connection.
Blue blink: GoFlex Satellite Wi-Fi is active.
When plugged into power source:
Green solid: Fully charged (90% or higher charge).
When not plugged into power source:
Green: Battery in use.
Red: Requires a charge (less than 50 minutes or 20% of battery life remains).
Data storage and usage
When I download a file from GoFlex Satellite to my iPad, where does it get stored?
It will be stored within the Seagate Media app. The files are not accessible by other iPad apps.
Does GoFlex Satellite stream in HD?
It is capable of streaming in HD, up to 10Megabits per second data rate, but some devices may not support High Definition formatted videos.
Can I upload files to GoFlex Satellite?
Files can be copied to the GoFlex Satellite via USB port on a computer, but cannot be uploaded over Wi-Fi at this time.
Do I need an Internet connection for GoFlex Satellite to work?
No. The GoFlex Satellite is its own wireless network, so your i-Device or other Wi-Fi enabled devices can access the GoFlex Satellite without an existing network. However, you cannot surf the web or check email while connected to the GoFlex Satellite. You must reconnect to an existing network to have Internet.
Can I access my content on GoFlex Satellite from Safari? If so, what's different? Are there any limitations?
Safari will not allow download of files and does not have access to the files downloaded by the Seagate Media app.
I purchase files on iTunes for use with my iPad. Will they work on GoFlex Satellite?
If the iPad/iPhone/iPod Touch is authorized to view the content (authenticated to the account that purchased the content) and supported by the device then yes, the files can be stored on the GoFlex Satellite and played on the the iPad/iPhone/iPod Touch.
How many devices can I hook up to GoFlex Satellite?
To ensure quality streaming, up to three devices can be connected to the GoFlex Satellite at one time; additional users will not be able to fully connect to the GoFlex Satellite Wi-Fi network.
If I lose connection to GoFlex Satellite because I'm out of range, will it automatically re-connect when I am back in range?
This depends on the device and other wireless networks in the area. If the device is set to remember the GoFlex Satellite network and doesn't connect to another network, then it should reestablish connection with the GoFlex Satellite automatically. However, most devices will automatically connect to your normal Wi-Fi network when the GoFlex Satellite is powered off or disconnected. The GoFlex Satellite has a Wi-Fi range of 150 feet, or 45 meters.
How do I check my firmware version and how can I get the latest firmware update?
From either the Seagate Media app or the browser interface of the GoFlex Satellite, select Settings and look at top area where the firmware version number is displayed. Newer firmware will be posted on Document ID: 220011.
Is there password protection or encryption on GoFlex Satellite?
The GoFlex Satellite Wi-Fi connection can be protected with a password and WPA-level security. This does not apply to the USB connection, which is not password-protected.
Can I still surf the Internet on my iPad if it's connected to GoFlex Satellite?
Yes, if the Satellite's firmware has been updated to at least version 1.3.5.
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