FreeAgent DockStar - Client Software Warns That DockStar Drives Are Disconnected

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Troubleshooting in case the Pogoplug Application generates a warning that it is disconnected.

When booting up your computer, the Pogoplug Application may generate a warning that it is disconnected, and the warning disappears when you click Retry. This issue only occurs when:

  • The Pogoplug Application is installed.
  • Pogoplug Preferences -> Start on login is checked.

Here is the technical problem: the Pogoplug Application currently does not have a way to tell Windows to load the drive before it loads the drive application. When the drive application loads first, it is calling on a component that is not yet running and interprets this to mean that the service is not up and running. The Pogoplug Application does not have a way to distinguish between an actual service outage and problem like this.

The best solution is simply to uncheck the Start on login option in Pogoplug Preferences.





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