Troubleshooting the FreeAgent DockStar - LED blink codes

Troubleshooting the FreeAgent DockStar - LED blink codes



Explains the various LED behavior of the FreeAgent DockStar.

Front Light Blink Codes
The light on the front of the network adapter provides information about its current state and notifies you when you have a message from the service.

LED State

Meaning

Green blinking

The DockStar network adapter is starting up.

Green solid

The DockStar network adapter is on and connected to the service.

Amber solid

The DockStar network adapter started but failed to connect to the service.

Yellow blinking

The Dockstar network adapter failed to boot up accurately.

The DockStar network adapter is mostly plug and play. However, in certain situations, the setup process may require extra attention. Below is a list of troubleshooting tips to assist you should you have any problems during installation.

Why is the light solid amber on the front of my DockStar network adapter?

A solid amber light means there is an issue with the connection to your network and that the DockStar network adapter is not connected to the Pogoplug service.

  1. Check that one end of your network cable is securely plugged into the Ethernet port on the DockStar network adapter, and the other end is connected to a functioning port on your network router or switch.

  2. If the network cable is securely connected and the light is still amber, the network cable or the Ethernet port may not be functioning properly. To test this, connect the network cable to a different port on your router or switch. If there is still no connection, try a different Ethernet cable you have in your home.

  3. If the light remains amber, unplug the DockStar Network from the power source and plug it back in.

  4. Ensure that DHCP is enabled on your router. DHCP is usually enabled on home networks. If it is not, you will have trouble connecting to your DockStar network adapter. If you need assistance enabling DHCP on your router, see your router documentation.

  5. You may have a firewall installed that blocks UDP, or UDP is disabled on your router. The DockStar network adapter will not function properly if you have a firewall set up that blocks the transmission of UDP packets or if UDP is turned off in your router configuration.

The DockStar network adapter attempts to send outbound UDP packets through the default gateway assigned by DHCP to service.pogoplug.com port 4365. It expects to “hear back” UDP from the same host from the same port to the local port it sent them from (which is random). Most NAT (Network Address Translation) routers have UDP session management that allows outbound UDP to implicitly allow responses back to the source machine and port. If you have custom firewall rules set up on your router, you need to add a rule from the DockStar network adapter in and out to service.pogoplug.com port 4365. See your router documentation if you need help.

The DockStar will not be recognized if Mac Filtering is enabled. Refer to your router documentation for adding the DockStar's MAC Address to the Routing Table.

Once the DockStar network adapter receives UDP responses to its initial request to the service, the LED should be solid green. The LED is amber if UDP responses fail. If you continue to have problems, leave your DockStar network adapter attached to the network and contact Seagate support.

Why is the light on the front of the Dockstar blinking amber?
A blinking amber light indicates the FreeAgent Dockstar did not boot up properly.

  1. Hit the reset button located on the back of the Dockstar.
  2. Reboot the Dockstar by disconnecting/reconnecting the power cable.
  3. Plug the Dockstar directly into a wall outlet, eliminating any overcrowded power strip from the setup.

Why doesn't the DockStar's Web interface recognize a drive(s) connected to it?

This symptom usually occurs when a USB drive has been improperly removed/disconnected from the DockStar. When a USB drive is not recognized by the DockStar, do the following:

  1. Ensure all cables, connections and devices are properly connected into their respective connectors.

  2. Connect the USB drive to a Mac or PC to see if the operating system recognizes the drive. If so, delete the .cedata folder and .ceid files from the drive - then return to the DockStar for connection.

  3. If all else fails, perform drive diagnostics on the USB drive; if they pass, then repartition/reformat the USB drive prior to returning it to the DockStar.

Note: Most connectivity/recognition issues stem from improper removal of a USB drive from the DockStar. Please refer to Seagate's Knowledge Base for information on proper drive removal procedures.





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