Seagate External Desktop / Portable Storage Drive FAQs

Seagate External Desktop / Portable Storage Drive FAQs



Frequently asked questions for Seagate Expansion Desktop and Portable drives, including information on compatibility with Windows operating systems and capacity points.

What are the minimum system requirements for this drive?
What capacities are available?
What is the Warranty Period for this product?
How are Seagate Expansion Desktop/Portable drives pre-formatted?
Is there any pre-loaded/bundled software with the Seagate Expansion Drives?
How can I register my drive if the software does not Autorun?
How can I put my files on the drive? 
Can I use this drive as a backup device?
How can I check the health status of this drive?
Will the drive work with Linux? 
What do I do if my Seagate Expansion Desktop/Expansion Portable Drive is not recognized by my computer?

 

What are the minimum system requirements for this drive?

Windows 7, Windows Vista, or Windows XP.

What capacities are available?

Seagate Expansion Desktop Capacities

Seagate Expansion Portable Capacities

500GB 250GB
1TB 320GB
1.5TB 500GB
2TB 640GB
  750GB
  1TB

What is the Warranty Period for this product?

Check your warranty using our Warranty Checker tool.

How are Seagate Expansion Desktop/Portable drives pre-formatted?

Seagate Expansion Desktop & Portable Storage Drives are pre-formatted with a NTFS partition.

Is there any pre-loaded/bundled software with the Seagate Expansion Drives?

Yes and no. Yes, there is bundled software on the drive. Some units, depending on your place of purchase, include a backup software, and others include a software whose only purpose is to help register the drive with Seagate. Upon connecting the drive, the "Welcome to Seagate Product Registration" page opens. Enter the requested information to register your product.

How can I register my drive if the software does not Autorun?

In the event that the Product Registration Screen does not launch, do one of the following:
Option 1:

  • Connect the Seagate Expansion Drive to your Windows computer
  • Click Start – Computer (My Computer for Windows XP). Browse to and locate the drive letter associated with your Seagate Expansion Drive and once open, launch Setup.exe. Use the screen provided to register your drive.

-OR-
Option 2:

  • Open your browser and access www.seagate.com
  • Click on the Product Registration link. Use the screen/website provided to register your drive.

How can I put my files on the drive?

The process of saving, cut & paste, and copy & paste can be accomplished with standard operating system and application methods.
See Document ID: 206419 for instructions.

Can I use this drive as a backup device?

Most definitely. The Seagate Expansion Drives should have no problem being seen as a target device for operating system and third-party backup software solutions. Refer to your OS or backup software documentation for proper configuration procedures.

How can I check the health status of this drive?

The following Software Diagnostics can be used to test the health of your Seagate Expansion Desktop and/or Expansion Portable Drive(s):

Refer to the Seagate Knowledge Base for procedures about using these diagnostic software applications.

Will the drive work with Linux?

Seagate Expansion Desktop and/or Seagate Extended Portable drives should function like any other USB drive connected to a Linux-based computer. However, this practice is not supported by Seagate. Consult your Linux documentation if you wish to configure and install your Seagate Expansion Desktop / Seagate Expansion Portable drive to your Linux system.

What do I do if my Seagate Expansion Desktop/Portable Drive is not recognized by my computer?

In the event that you experience difficulties with your Seagate Expansion drive, it is suggested that you access Seagate’s website and:





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