There are a few reasons why this might happen:
There is a delay (sometimes 30 seconds or so) between the time Memeo backs up a file and the time it updates its local “manifest” file. The manifest file is just a list of everything that Memeo has backed up. When you launch the Restore window, it reads from the manifest file to get the list of files so the manifest needs to be up-to-date. Try waiting a minute or so and then launching the Restore window.
On the left-hand side of the Restore window you will see the list of rules that you selected for your backup job. You need to make sure that the rules that are selected (i.e., “Files in My Documents”) will show you the file that you are trying to see, then click the “Search” button. Clicking on the “Show All” button above the rule list will show all the rules (even those you didn’t select for your backup job).
Above the rule list is a text box that you can use to modify the search filter. For example, if you want to only see .doc files you can put “.doc” (without the quotes) into that text box and then click the “Search” button. Make sure that before you click the “Search” button that the text box has the correct filter (or that you have cleared out this box if you don’t want to filter the search).
The file may not show up because it has been deleted. If you deleted the file from your local hard drive, Memeo marks it for deletion but does not delete it from the backup destination at that time. Files that are marked for deletion in this way will only be deleted from the backup if you have the “AutoDelete” feature turned on OR if you run out of room on the destination and Memeo needs to free up some room for other backups. Obviously if a file has been deleted due to lack of space or the AutoDelete then it will not be retrievable. If a file has not yet been deleted you can still retrieve it by clicking the “Show deleted files” button in the top-right portion of the Restore window. Files that are marked for deletion will be shown with a line through their name.
Note: For more information on AutoBackup features, visit www.memeo.com.