How to test Maxtor OneTouch drives (Windows)
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Instructions for launching diagnostics for OneTouch 4, OneTouch III, and OneTouch II drives in Windows.

This chart contains instructions for launching diagnostics for OneTouch 4, OneTouch III, and OneTouch II drives in Windows.  Step-by-step instructions are available for each, as well as a tutorial video at the bottom of each box.
SeaTools for Windows will also perform reliable tests on these units, and can be used in conjunction with or instead of these tests.  See Document ID: 202435 - How to Use Seatools for Windows for a tutorial.

In the event that the drive fails the test, see our Warranty Services Page for Warranty Replacement options.

 

OneTouch 4 Family


Windows 7 Users : Seagate recommends testing with SeaTools for Windows.

  1. Double-click the Maxtor Manager icon on your Desktop. The Maxtor Manager Opens.
  2. Click on the Settings button. The Settings window opens.
  3. Click Test My Drive. Test My Drive window opens.
  4. Click Test. Note that the Drive Test does not harm the data on your OneTouch 4. This may take awhile.
  5. Upon completion, a message displays showing that the test was successful and the drive is functioning normally. Click OK.

Windows Vista:
View Flash Guide
Click here to launch the movie for Windows Vista.

Windows XP:
View Flash Guide
Click here to launch the movie for Windows XP.

 

OneTouch III Family


Windows 7 Users : Seagate recommends testing with SeaTools for Windows.

  1. Double-click on the Maxtor OneTouch Manager icon on your Windows Desktop. This will launch the Onetouch Manager application. 
    If this icon has been removed from the desktop, click Start > Programs (All Programs for Windows XP) > Maxtor > OneTouch > Maxtor OneTouch Manager
  2. From the OneTouch Manager's main screen, select the OneTouch III drive you wish to diagnose.
  3. Click on the Run Diagnostics button.
  4. The Run Diagnostics window appears. Click on the Test button.
  5. A second Run Diagnostics window appears and a status bar displays showing the progress of the test. Upon completion, a message appears showing, "Test successful!" Click OK to return to the OneTouch Manager's main menu. 
  6. Close the OneTouch Manager.

Windows Vista/XP:
View Flash Guide
Click here to launch the movie.

 

OneTouch II Family


Windows 7 Users : Seagate recommends testing with SeaTools for Windows.

  1. Double-click on the Maxtor OneTouch icon on your Windows Desktop. This will launch the OneTouch application. 
    If this icon has been removed from the desktop, click Start > Programs (All Program for Windows XP) > Maxtor > OneTouch > Maxtor OneTouch
  2. From the Main Menu, click Drive Management.
  3. Click on the Run Diagnostics button.
  4. The Run Diagnostics window appears. Click on the Test button.
  5. A second Run Diagnostics window appears and a status bar displays showing the progress of the test. Upon completion, a message appears showing, "Test has completed successfully." Click Close to return to the Drive Management menu. 
  6. Click on the Main Menu button.
  7. Close the Main Menu

 

Windows Vista/XP:
View Flash Guide
Click here to launch the movie.


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