NAS OS 4.x - When discover.seagate.com can’t find your new Seagate Business NAS



Applicable devices:

  • Seagate NAS 2 and 4-bay

  • Seagate NAS Pro 2, 4 and 6-bay

  • Seagate Business Storage 4 and 8-bay Rackmount NAS

 

Foreword:

  1. http://discover.seagate.com will not find a NAS device which has already been set up and configured.

  2. Ensure the device has fully booted by verifying that the main LED is solid. If your unit has an LCD screen it will also tell you when the device is ready.

  3. It is advised to have the NAS and the computer you’re using to access it, directly connected to the same Router.

  4. Type in the IP Address of your NAS into the address bar of a browser and press Enter. The Setup process should begin.

 

Below are multiple methods for finding the IP address and accessing the NAS OS.


Click a title to see details:

   

 

Seagate Network Assistant (SNA)

SNA scans your network for compatible Seagate NAS devices. Click here for more information and download links: Windows and Mac.

 
  • Download, install and open SNA (check the taskbar if it opens minimized)

  • If your Firewall asks to give SNA Network access, do this according to the type of Network you are connected to (Private, Work or Public)

  • You might need to manually change your firewall settings to give SNA Network access

  • Once SNA is open, compatible Seagate NAS devices are listed on the left

  • Select the desired device, go to the ‘General’ tab and click ‘Web access to the NAS OS’

  • A browser will open to the NAS OS which guides you through the setup process

 



 

 

Router consultation

You can access the Router’s Dashboard to see its list of connected devices. Then, based on the names or Mac Addresses, you can determine which IP address was assigned to the new Seagate Business NAS device.

If you’re not sure how to access your router’s Dashboard, check for information on the physical router itself (IP address and default login info) or consult the router’s manufacturer website.

Access the router’s Dashboard by typing its IP address into the address bar of a browser and press Enter, then try signing in with the default login info.  
Depending on the router model, the list of connected devices is located under a menu called ‘Network’ or ‘LAN’ or ‘DHCP Client Table’ or ‘Connected Devices’ (or similar).

 

 

Note: The MAC address of the NAS can be found on a sticker on your Seagate Business NAS. All Seagate Business NAS devices begin with a MAC address of 00:10:75.

Once you’ve found the IP address of the NAS, type that address into the address bar of a browser and press Enter. The Dashboard will load and then guide you through the setup process.

 

 

NAS LCD information screen

The Seagate NAS Pro 4 and 6-bay have an LCD screen and two navigation buttons on the front face of the device which can be used to see the IP address assigned to the NAS.

 

 

See this section of the Seagate NAS Pro user manual for supplemental information.

 

To find the IP address:

  • Apply a short push on the NAS Pro’s up or down arrow to turn the LCD on

  • Use the up or down arrow to find the Network menu

  • Apply a long push to the Network menu to open it

  • Use the up or down arrow to toggle between the LAN ports

  • Apply a long (arrow) push to a LAN port to see its assigned IP address

 

Once you’ve found its IP address, type that IP address into the address bar of a browser and press Enter. The Dashboard will load and then guide you through the setup process.
 

 

Window’s CMD arp table

  • On your keyboard, press the Windows key () + R

  • Then type “CMD” in the Run box and hit Enter


     

  • A Command Prompt window will open (it should be a black box)

  • Type “arp -a” and hit Enter
     

You will see three columns: Internet Address, Physical Address, and Type. Look for a Physical Address starting with 00-10-75. Once you find it, follow it to the left and make a note of the IP address associated with it. This is the IP address of your Seagate Business NAS.

 

 

Note: The MAC address of the NAS can be found on a sticker on your Seagate Business NAS device. All Seagate Business NAS products begin with a MAC address of 00:10:75.

Once you’ve found its IP address, type that IP address into the address bar of a browser and press Enter. The Dashboard will load and then guide you through the setup process.



 

Mac’s Terminal arp table

  • Make sure that you see Finder in the top left corner of your screen

  • Now click on the ‘Go’ menu, then click ‘Utilities’

  • Choose the Utility called ‘Terminal’

  • The Terminal window will open. Type in “arp -a” and hit Enter

 

You will see a list of IP and corresponding MAC addresses. Locate the Seagate Business NAS MAC address.

 

 

Note: The MAC address of the NAS can be found on a sticker on your Seagate Business NAS device. All Seagate Business NAS products begin with a MAC address of 00:10:75.

Once you have located the MAC address look to the left and make note of the IP address associated with the MAC address.

Once you’ve found its IP address, type that IP address into the address bar of a browser and press Enter. The Dashboard will load and then guide you through the setup process.

 

 

Final Troubleshooting steps
 

If the Seagate Business NAS is still not showing up on your network:

  • Verify the NAS is directly connected to the same router as the computer you are attempting to connect from. Consider restarting the router. During initial configuration it is advised to avoid using ethernet hubs and switches.  

  • Ensure the device has fully booted by verifying that the main LED is solid. If your unit has an LCD screen it will also tell you when the device is ready.

  • In some cases the firewall blocks new network traffic, you might consider removing the network from the internet and temporarily disabling any firewalls to see if the NAS can be found.

  • Try other ethernet cables, ethernet ports, computers and routers.

  • Consider performing a factory reset on the NAS device, found in its user manual

  • If all else fails, please contact Seagate Support.





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