Tappin - Wrong Credentials

A few tips to look at in case there are some issues connecting remotely to the Seagate Central.

The first thing to look at in the case that you cannot log in to the Tappin remote access service is to make sure the right credentials are being used.

One thing to keep in mind is that the user name to access the drive remotely will always be your email address. That email address should have been submitted during the account creation of the Central.

If you know you have the right email address, make sure that you also go to your email to click the confirmation link you received when you set the Seagate Central up. You should have received an email from "Seagate Remote Access". Inside this email is a confirmation link you will need to click on. Please make sure you did this as well.

If the right email address is being used and the link was clicked, then make sure the right password is also being used. If you are unsure on your password, you can click on the "Forgot your Remote Access password" button as indicated below.

User-added image

If you are experiencing an issue with the Seagate Media app, you should first make sure the app is up to date. If it is not, update the app and try logging in again.

If you are still experiencing issues with the app, try to uninstall the app from your mobile device, then do a full reboot of your device. Once it is fully rebooted, try installing the app again.

There is currently an issue with the iOS version of the app where it will not let you log into your remote access account if your email address starts with a number. We are currently aware of this  If this is the issue you are having, you may need to use a different email account that doesn't start with a number, or would need to access the drive from the web browser of your mobile device for the time being. The issue does not occur through a web browser.



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