Dashboard 3.0 not detecting Seagate Central

Some troubleshooting steps when Dashboard 3.0 is not detecting the Seagate Central
Although there can be multiple causes of this symptom, we have found a few common ones that can be fixed.

Troubleshooting step one

The first step is to open up the Seagate Central management webpage. The easiest way to do this is to open up the Public share on the Central and double-click Manage Seagate Central. This will launch a web browser and take you directly to the page.
You may get a web page explaining some getting started information. Close out any pop-up windows and click the link in the lower right corner of the page that says “Skip Getting Started”.
This will get you to either a login page or straight in to the Management page (depending on how long it has been since you tried to access this page). If you get the login page, simply log in with your Seagate Central user name and password. NOTE: The Seagate Central user name is not your email address.
Once you have logged in to the Management page, go to the Settings Tab. In settings, open up Setup and select System, then click on Restart.
Once the Central has completed its restart, reboot your computer. When the computer completes its reboot, if the Dashboard did not launch automatically, simply launch Dashboard and it should now detect the Central.

Troubleshooting step two:

Some anti-viruses may block the Windows File Sharing protocol. That protocol is needed for this software (and other network resources not necessarily linked to your Seagate Central) to function properly. Seagate recommends you check the settings of your anti-virus to ensure Windows File Sharing is not turned off. You should be able to find information about your anti-virus' settings within the publisher's documentation.

You can also manually check for the Windows File Sharing protocol on your computer and make sure it's not turned off by something else. To verify Windows File Sharing:

On a Windows XP computer :
  1. Click on Start and go to Control Panel.
  2. Open Folder Options.
  3. Click on the View tab.
  4. Locate the Use Simple File Sharing item and make sure there is a mark in the radio button.
  5. Click on Apply and then OK to save the changes.
On a Windows Vista/7 computer :
  1. Click on the Start menu and go to Control Panel.
  2. Open Network and Sharing Center. If you don't see Network and Sharing Centrer, open Network and Internet, and then Network and Sharing Center.
  3. If you get a message about Network Discovery being turned off, click on the down arrow and turn it on.
  4. Click on Change advanced sharing settings, on the left hand side.
  5. If File Sharing is off, click on the down arrow and Turn on File Sharing. Apply your changes.
On a Windows 8 and 8.1 computer :
  1. Do a search either from your Charms bar or your Tiles menu for Control Panel, and press Enter.
  2. Under Network and Internet, click on View Network Status and Tasks.
  3. Click on Change advanced sharing settings, on the left hand side.
  4. If File and printer sharing is set to off, put a mark next to Turn on file and printer sharing.
  5. Save your changes.
Troubleshooting step three :

In some instances, the discovery part of the Seagate Dashboard software needs to be refreshed. To refresh the component, click on Settings (gear icon) near the top right of the software window.

Then, click on the Enable Protect Feature drop down, and select Disable Protect Feature. Click on the Home menu near the top right of the window, and then go back into Settings to Enable Protect Feature back on.  This should refresh the discovery part of the software and allow the software to see the drive.



Did this article answer your question?