Business Storage Rackmount NAS - Setup fails while changing the MyNAS settings

Troubleshooting information in case MyNAS Remote Access cannot connect to the MyNAS server.

If the MyNAS remote access service cannot connect to the MyNAS hosts servers, you may need to forward a port on your router. Review your router's documentation to learn how to access its administration page and to forward a port. By default, MyNAS uses port 8080. Once the port is open on your router, try to configure the MyNAS again.

If port 8080 is not available on your router, you must open a port for the MyNAS remote access service. From the router's administration page, select its Port Forwarding tab to assign a port to the NAS.

Please follow this procedure to troubleshoot and to ensure that automatic port forwarding is activated for the Rackmount NAS:

  1. Access the administrator's page of the Rackmount NAS by launching the Seagate Network Assistant and pressing the Web access to the NAS OS button, or by typing the IP address of the device in the address bar of a web browser.
  2. On the left sidebar, under Settings, select Network.
  3. Select the Remote access tab.
  4. Pass the cursor next to the Name field to enable the Edit drop-down menu.
  5. Select Advanced settings.
  6. In the dialogue window that appears, select Manual.
  7. If it still fails, confirm that:
    • You are using the port forwarded on your router.
    • The router may not support UPnP-IGD/NAT-PMP. Check your router documentation to confirm.



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