Troubleshooting Error 53 error messages

Troubleshooting Error 53 error messages


Provides troubleshooting tips for resolving Error 53 messages with network-attached storage devices.

If you are experiencing an Error 53 message, please troubleshoot the following items:

Can you ping the drive from the computer?
Please follow this procedure:

  1. Press Windows key () + R.
  2. In the Run window, type the following:
    cmd
    then press Enter.
  3. In the command prompt window, type the following:
    ping x
    where x is the hostname of the device.
    For example, the Seagate Central hostname is: seagate-XXXXXX (where XXXXXX is the last six digits of the MAC on the Seagate Central label).
    The Business NAS hostname is BA-XXXXXX or BA-001075XXXXXX (the HOST on the drive label).
  4. Press Enter.

If any of the pings time out, you may need to verify that DNS is functioning on both devices. In that case, please contact your router manufacturer and/or network administrator for more assistance.

Please see this Microsoft Support article for more information.
Try to access the drive from another computer. If it works on the other computer, the original computer may have DNS errors.


Try to access the drive in safe mode with networking
Please follow this procedure:

  1. Reboot your computer.
  2. Follow these instructions to boot into Safe mode with networking:
  3. Attempt to access the drive in the way you were trying before.

If the access attempt is successful and no error occurs, a program on your computer is blocking communication to the drive, which provokes the error 53. Usually this is antivirus or firewall software. Troubleshoot by disabling these security software applications one at a time and accessing the drive each time.
Consult the software documentation or the manufacturer for instructions on disabling the software or setting exceptions to allow the drive to communicate correctly.


Connecting the Ethernet cable directly to the computer that is having the problem, bypassing any router, hub, or switch.
If the drive works without error in this configuration, the problem could be related to a piece of networking hardware between the device and the computer.
Seagate recommends that the drive be connected to the router itself, or if that is not possible, to minimize the number of devices between the drive and the computer.


Ensure that the network discovery and file sharing are turned on
See here for instructions.


Ensure that File and Printer sharing for Microsoft networks is enabled on the remote host
See here for instructions.


Ensure that the NetBIOS protocol is enabled in the network card properties of the remote host
Please follow this procedure:

Windows 7:

  1. Open the Start menu.
  2. Select Control Panel.
  3. Select Change adapter settings.
  4. Right-click on Local Area Connection and select Properties.
  5. In the This connection uses the following items list, double-click Internet Protocol Version 4 (TCP/IPv4).
  6. Select Advanced and then select the WINS tab.
  7. Select Enable NetBios over TCP/IP, and then click OK three times.

Windows Vista:

  1. On the desktop, right-click Network, and then click Properties.
  2. Under Tasks, select Manage network connections.
  3. Right-click Local Area Connection and select Properties.
  4. In the This connection uses the following items list, double-click Internet Protocol Version 4 (TCP/IPv4).
  5. Select Advanced and then select the WINS tab.
  6. Select Enable NetBios over TCP/IP, and then click OK three times.




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