Seagate Wireless Plus - Why does my video not play on my mobile device?

Seagate Wireless Plus - Why does my video not play on my mobile device?

Provides troubleshooting information in case a video does not play when wirelessly connected to Wireless Plus.

If you cannot play a video that is saved on Wireless Plus while wirelessly connected to your playback device, review the following troubleshooting advice:

High-resolution files
If the video is a 1080i or 1080p file, it may require too much bandwidth and cause a choppy viewing experience or fail to play at all. Purchase a lower-quality video or use a program to modify the file to a lower quality.

Supported codec
If the video is not a 1080i or 1080p file and does not play, confirm that the video is a supported type/codec on your mobile device.
Some third-party programs, such as VLC player, have an option to display information about the file and its codec. Once you know the codec, you can verify that it is supported with the list from the manufacturer of your mobile operating system.

For Android, please see the supported media formats list.
For iOS, see Apple's list.

There are a few possible resolutions to this issue:

  1. Purchase the video in a supported file type / codec.
  2. Download an app that supports that file type / codec.
  3. Use software to change the file type / codec to one that is supported.



Did this article answer your question?

How could we make this article more helpful?