Seagate Central not recognized by Seagate Dashboard software

Seagate Central not recognized by Seagate Dashboard software


Provides troubleshooting steps in case Seagate Dashboard does not detect Seagate Central while setting up a backup action.

Please follow this procedure if the Seagate Dashboard does not detect the Seagate Central device while you are setting up a backup action:

  1. Confirm that your version of Dashboard is up to date:
    1. Open Seagate Dashboard by double-clicking the Seagate Dashboard 2.0 icon on the desktop.


       
    2. Click the Settings icon () in the upper right of the screen.


       
    3. Click the Updates tab.
    4. Click the Check for Updates button.
      If an update is available, follow the on-screen instructions.
  2. If your software is up to date, uninstall the software.
    (If it is not up to date, download the latest version of Dashboard but do not install it yet.)
    For instructions on uninstalling the software, please see:
    Document ID: 005030 - Windows 8
    Document ID: 005029 - Windows 7
    Document ID: 005028 - Windows Vista
    Document ID: 005027 - Windows XP
  3. Once uninstalled, reboot the computer.
  4. Reinstall the Dashboard software, preferably from the download link so you can ensure you have the latest version.




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