Seagate Central - Frequently Asked Questions

Seagate Central - Frequently Asked Questions

Frequently asked questions for Seagate Central, including information on Remote Access, performance, and backup.

This document lists frequently asked questions for the Seagate Central, including information on accessing your files from different operating systems, smartphones, tablets, and network-attached media players.

Q: How do I setup my Seagate Central?
Please refer to Document ID: 005378 for instructions on how to setup your Seagate Central.

Q: How can I create one or multiple Remote Access accounts for my Seagate Central?
 Each user on the Seagate Central can have their own Remote Access account to access their files outside of their home network. Please refer to Document ID: 005396 to create a Remote Access account for your Seagate Central.

Q: How do I access my Seagate Central from outside of my home?
The files on your Seagate Central are securely accessible from most any place with an Internet connection. Please refer to Document ID: 005381 to learn how to remotely access your content from your Seagate Central.

Q: What kind of performance should I expect from my Seagate Central?
Unfortunately, it is impossible to describe what real-world, sustained performance will be on any NAS product due to the large number of variables involved such as the grade of cabling and brand / level of hardware on the network. If you find that the performance provided by the Seagate Central is less than anticipated, please try the following suggestions:

  • Connect your media device or computer via cable rather than wirelessly to your router, because the router is the pass-through for all content that is served by the Seagate Central.
  • The performance will be dictated by the slowest device or cabling on your network. For best performance:
    • Use CAT-5E or CAT-6 cabling
    • Use a true Gigabit Router. Wireless connections are typically slower than wired connections, and some wired connections only offer 10/100 Mbps speed, not the preferred 1000 Mbps.
  • Update your router and the Seagate Central to the latest firmware. See Document ID: 005384 for instructions on updating the Seagate Central firmware.
  • If any other device is streaming from or transferring data to the Seagate Central, this will use up available bandwidth. Try to eliminate all other traffic to and from the device.

Q: How do I backup my Windows computer to my Seagate Central using the Seagate Dashboard software?
 Please refer to Document ID: 005393 for information on using Seagate Dashboard to backup your computer to Seagate Central.

Q: How do I backup my Mac to my Seagate Central using Time Machine?
Please refer to Document ID: 005429 for information on using Time Machine to backup your Mac to Seagate Central

Q: How can I copy my iTunes music or movies onto my Seagate Central?
iTunes content can be moved onto your Seagate Central from any PC or Mac. Please refer to Document ID: 005085 for instructions.

Q: How do I watch videos from my Seagate Central on a Samsung SMART TV?
Please refer to Document ID: 005482.

Q: How do I play media files from the Seagate Central on XBox 360, PS3, or any other DLNA media player?
The Seagate Central uses DLNA technology to make media files available to other DLNA enabled media players on your network.

Only the media stored in the Public folder will be made available by the DLNA Media Streaming service.

Q: How can I use Seagate Central to backup my Facebook account?
 Facebook backups are very easy with Seagate Central. Please see Document ID: 005432 to learn how.

Q: Can I use Seagate Central without installing any software on my computer?
Yes. Please see the following articles for how to use your Seagate Central without installing the Dashboard backup software.

Q: What is the difference between Admin and non-Admin users?
Non-Admin users cannot edit/delete other users, nor can they edit device settings or services (Remote Access, Seagate Media app, etc.).

Q: Does the Seagate Central have a reset button?
Yes. The reset button is located on the bottom of the device.



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