Seagate Central - Discovery Tool cannot find Seagate Central in MacOS

Troubleshooting in case you cannot find Seagate Central in the Finder or through the Seagate Central Discovery tool.

If you are unable to find your Seagate Central in the Finder window, or through the Seagate Central Discovery Tool as the setup page suggests, please follow this procedure:

  1. Press Command + K on your keyboard.
  2. In the Connect to Server window, type: cifs://(hostname) (Example: cifs://seagate-xxxxxx.local)
  3. Select Connect.
  4. When prompted, enter your username and password and select Connect.

Please note that, by default, your Mac will auto-populate the username field with the Mac's username. This information will need to be changed back to the Seagate Central's username.

If that still doesn't let you connect to your drive, then your computer might not be able to see the drive properly. Make sure the computer is connected to the same network as the Seagate Central.

If it's connected to the same network, make sure the drive is connected properly and has a solid green light on top of it.

If you still cannot access the drive, check to see if another device (another computer, a TV, etc.) on your network can see the drive. If nothing on your network sees the drive at all, then you should power cycle your network.

To do so, unplug the Seagate Central from power, and then from the network by unplugging the Ethernet cable. Once it's completely disconnected, turn off your computer, and then reboot your router.

Wait about two minutes after plugging your router back in and then reconnect the Seagate Central's power and the Ethernet cable. Once you have a solid green light on the top of the Central again, turn your computer back on and look for the Central again under Finder, or by using the Discovery Tool.



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