Connecting to a Seagate Consumer NAS


This article explains how to connect to your Seagate Consumer NAS should your computer fail to auto detect the drive.


Note:
Consumer NAS refers to Goflex Home, Seagate Central, Personal Cloud and Personal Cloud 2 Bay.


Select the Operating System (OS) you are using from the list below. 

 

Connecting with Windows:
 

Connecting with a Mac:


Connecting to the drive with Windows:​
 

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This is the procedure for connecting to your Seagate Consumer NAS via WIndows File Explorer. 

  1. Press the Windows key () + E.
  2. File Explorer opens click on Network.
  3. Once the network page loads click on your Seagate Consumer NAS. You will see the Private and Public share. 
  4. Right Click on the share you would like to access and choose Map Network Drive.
    Note: Always map the Private share before you map the Public share. 
  5.  A new window will open.  Make sure Reconnect at logon is selected and the letter you wish to use has been selected. Once the desired settings have been made click Finish.
  6.  Sign in with your username and password. You can now copy data to the NAS.  
    Note: The NAS has been mapped to the computer and will be located in File Explorer under (My) Computer or This PC.


If you are unable to find your Seagate Consumer NAS in Windows File Explorer, please follow this procedure.

  1. Press the Windows key () + R.
  2. Then type CMD into the Run box and hit Enter.
  3. A command prompt window will open (it should be a black box).
  4. Type in arp –a and hit Enter.
  5. You will see three columns Internet Address, Physical Address, and Type. Locate the Physical Address column. Look for a Physical Address starting with 00-10-75. Once you find it follow it to the left and make note of the IP address associated with it. This is the IP address of your Seagate Consumer NAS. Note: Your MAC address can be found on the bottom of your Seagate Consumer NAS. All Seagate Consumer NAS products will begin with a MAC address of 00:10:75. 
  6. Once you have located the IP address, Press the Windows key () + R.
  7. In the run box type \\ipaddress (ex. \\192.168.1.85), and hit Enter. Note: Make sure you use a backslash (\) and not a forward slash (/).
  8. A new File Explorer window should open and you will see the shares on the NAS. Note: Some firewalls will restrict access to a NAS. If you see the NAS in command prompt but can't access it with Windows Explorer you need to contact your firewall manufacturer for help changing the settings of your firewall. 
  9. Right Click on the share you would like to access and choose Map Network Drive. Note: Always map the Private share before you map the Public share. 
  10. A new window will open.  Make sure Reconnect at logon is selected and the letter you wish to use has been selected. Once the desired settings have been made click Finish.
  11. Sign in with your username and password. You can now copy data to the NAS.  Note: The NAS has been mapped to the computer and will be located in File Explorer under (My) Computer or This PC.

If that still doesn't let you connect to your drive, then your computer might not be connected to the correct network.  Here are a few things to try:

  1. Make sure the computer is connected to the same network as the Seagate Consumer NAS. Here is an example of how it should be hooked up. Your Seagate Consumer NAS is plugged into your router via Ethernet cable and your computer is connected via Ethernet or Wi-Fi to that same router. Make sure you are not connected to a guest network. See Picture below for a visual aid. 
    Consumner NAS to router redo.jpg
 
  1. If you still cannot access the drive, check to see if another device (computer, TV, or Media Player) on your network you can see the drive. If nothing on your network sees the drive at all, then you should power cycle your network. Steps to power cycle your network are below. 
  • First, unplug the Seagate Consumer NAS from power, and then from the network by unplugging the Ethernet cable. Once it's completely disconnected, turn off your computer, and then reboot your router.
  • Wait about two minutes after plugging your router back in and then reconnect the Seagate Consumer NAS's Ethernet cable and power. Once the drive is booted up, turn your computer back on and look for the Seagate Consumer NAS again under File Explorer > Network.



Connecting to the drive with a Mac:​
 

Top of the Page:​
 

Steps for connecting to your Seagate Consumer NAS via Finder.

  1. Make sure that you see Finder in the top left corner of your screen then click File > New Finder Window.
    Note: If you do not see Finder in the top left corner just click on your Desktop. 
  2. Once the new Finder window opens click on Shared. Your Seagate Consumer NAS will show up here. 
  3. In the top right corner of the Finder window you will see the Connect As option. Click Connect As and type in your username and password for the Seagate Consumer NAS and click Connect.
    Note: By default, your Mac will auto-populate the username field with the Mac's username. This information will need to be changed back to the Seagate Consumer NAS username. 
  4. You should now have access to the NAS and can copy data to your desired location. 


If you are unable to find your Seagate Consumer NAS in the Finder window, please follow this procedure.
 

  1. Make sure that you see Finder in the top left corner of your screen then click on Go then Utilities.
  2. Now choose Terminal.
  3. The Terminal window will open. Type in arp -a then hit Enter.
  4. You will see an IP address at a MAC address [ex. ? (192.168.1.23) at 0:10:75:44:DD:11]. Locate the Seagate Consumer NAS MAC address. Note: Your MAC address can be found on the bottom of your Seagate Consumer NAS. All Seagate Consumer NAS units will start with 00:10:75 but terminal will only display the first zero.  
  5. Once you have located the MAC address look to the right and make note of the IP address associated with the MAC address.  
  6. Now that you have the IP address of the drive make sure that you see Finder in the top left corner of your screen then click on Go then Connect to Server
  7. In the Connect to Server window, type: cifs://IP Address (ex. cifs://192.168.1.85). Note: Make sure you use a forward slash (/) and not a backslash (\) .
  8. Select Connect.
  9. When prompted, enter your username and password and select Connect. The drive is now mapped and can be accessed under Finder > Shared
    Note:  By default, your Mac will auto-populate the username field with the Mac's username. This information will need to be changed back to the Seagate Consumer NAS username. 

If that still doesn't let you connect to your drive, then your computer might not be connected to the correct network. here are a few things to try.
  1. Make sure the computer is connected to the same network as the Seagate Consumer NAS. Here is an example of how it should be hooked up. Your Seagate Consumer NAS is plugged into your router via Ethernet cable and your computer is connected via Ethernet or Wi-Fi to that router. Make sure you are not connected to a guest network. See Picture below for a visual aid. 
    Consumner NAS to router redo.jpg
  2. If you still cannot access the drive, check to see if another device (computer, TV, or Media Player) on your network you can see the drive. If nothing on your network sees the drive at all, then you should power cycle your network. Steps to power cycle your network are below. 
  • First, unplug the Seagate Consumer NAS from power, and then from the network by unplugging the Ethernet cable. Once it's completely disconnected, turn off your computer, and then reboot your router.
  • Wait about two minutes after plugging your router back in and then reconnect the Seagate Consumer NAS's Ethernet cable and power. Once the drive is booted up, turn your computer back on and look for the Seagate Consumer NAS again under Finder >Shared.




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