Seagate Central - Cannot see my content in the Seagate Media app

Seagate Central - Cannot see my content in the Seagate Media app


Troubleshooting information in case the Seagate Media app does not detect the content saved on your Seagate Central device.

Please follow this procedure if you are not able to view your movies, music, photos, or documents in the Seagate Media app:

  1. Ensure your content was saved into the Public folder on your Seagate Central. The Seagate Media app shows your content to anyone with access to your network.
    Any content saved in the private folder (titled with your username) will not be displayed.
  2. From within your home network, launch the Seagate Central Assistant by typing your host name into the address bar of a web browser and log in with an administrator account.
  3. Under the Services tab, select the Seagate Media icon, then uncheck the Enable box.


     
  4. Click Done.
  5. Under the Services tab, select the Seagate Media icon.
  6. Check the Enable box.
  7. Click Re-scan.


     
  8. Allow a few minutes for the Seagate Media service to scan your files and make them available to your app.
    If there is a large quantity of media files or many files were recently moved, allow a few minutes for this process to complete.

If your media files are not in the Public folder, and you are not connected to your home network, you may alternatively access the media files in your private folder, titled with your username, by logging onto your account at https://access.seagate.com





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